GlobalXpo.CurrentProfile is null.

Symptom:

GlobalXpo.CurrentProfile is null.

Cause:

This error can occur when the communication between PanatrackerGP handheld application and the server is interrupted during start-up.

Solution:

To fix this, you will need to delete the database stored locally on the handheld. The instructions below will guide you through this.

First, you will need to delete the device’s record from the devices page on your PanatrackerGP portal. This must be done because the device will attempt to authenticate with the portal after rebuilding its database. This authentication will fail because the device already exists on the portal. To remove the device from the portal, do the following:

1. Log into your PanatrackerGP Portal.
2. Navigate to the Devices page and locate the device for which you will be deleting the database.
3. Click the ‘Delete’ button to the left of the device in the list and accept the ‘Are you sure you want to delete this record’ prompt.

After that is complete, you will want to delete the database on the handheld by doing the following:

1. Open the Start menu on the handheld.
2. Navigate to File Explorer
3. Select ‘My Device’ from the drop-down menu on the top of the screen
4. Open the ‘Application Data’ folder, then open the ‘Panatrack’ folder
5. Hold down the stylus on the file named ‘DataV6’ (or ‘DataV7’) and select Delete from the menu that pops up.
6. Then restart the PanatrackerGP application on the handheld.
7. After the handheld rebuilds its database, it will ask to be activated on the portal. To do this, navigate to the device page of your PanatrackerGP Portal, select the Edit button next to the newly appeared device, and in the window that pops up, mark the ‘Active’ checkbox.