PanatrackerGP will keep the quantities as current as possible at all times. If you have transactions that are In Progress, Failed, or Pending, we will calculate the on hand and available from those transactions because they have not been submitted to DynamicsGP yet.
For example, if inventory was fulfilled through our handheld and it was submitted, but it failed due to the document being open. We would still consider that inventory removed from inventory because we know it should eventually be submitted to DynamicsGP. The expectation is that the user will periodically go into the PanatrackerGP portal and review transactions to resubmit or discard them as needed.
So, in short, if the quantities do not match between PanatrackerGP and DynamicsGP, then you may have some transactions that are stranded in Failed, In Progress, or a Pending status.
To find these transactions, you need to go through the transactions in the portal and fix those transactions by either Discarding, Resubmitting, or Editing then Resubmitting.
If you go the PantrackerGP portal and click a transaction on the left side. In the Status column, there’s a filter button to the right of the text. If you click it, you can filter down to the Status you would like to see and click the Filter button.
If the transaction has failed, you can see why by clicking the arrow on the far-left side of the transaction to open up additional information about the transaction. Click the “Transaction Details” tab and the eConnect error should be helpful in figuring out what was wrong. Often the issue will be that a document was opened while trying to submit or there is a configuration issue that needs to be fixed.
Please note: Be careful taking any action on an In Progress transaction. The In Progress status is used for transactions that are actively in progress on a handheld, so by discarding, you could delete someone’s work. A transaction could be stuck in an In Progress status if the handheld was rebooted in the middle of a transaction or a critical error occurred.