Please check for one of the following reasons:
- Under Order Fulfillment Settings, check if you have Order Fulfill Ship ID Behavior isenabled AND CreateSOPick Records On Order Fulfill Submit set to true. In this condition, the SOPicks table (populated for Verify Order) is updated automatically with the Order Fulfillment transaction. Therefore, it marks the orders as verified.
- Confirm that the sales order has not been previously verified by reviewing the Verify Order transaction log.
- Confirm the sales order has line items fulfilled in GP (that the order pick was submitted to GP.
The answer is YES! If the barcode is not the same as the GP Item Code that you set up, you can still take advantage of that barcode. In GP you can define a VENDOR item number. This may be the item number that you use on purchase orders and each vendor can have a different number for the SAME item. We find in most cases, the inventory coming in with a barcode is typically a MANUFACTURER’S item number. For any of these options, if you have the alternate item numbers setup in GP under the Manufacturer’s Item Number Maintenance window, the PanatrackerGP solution will translate the item number scanned to your GP item number.
If you have a list of corresponding item numbers, you can have your GP Partner or database administrator import them. The GP table is IV00115.
To access this window in GP, under Inventory>>Cards>>Item Purchasing Options: Enter the item number.
When the item number is entered, then select the gear icon to the right of the Item Number field to open the window.
Alternatively, from the Item Maintenance window, select ‘Purchasing’ from the GoTo action.
PanatrackerGP also has a transaction to support associating alternate item numbers to your GP item number. This can also be enabled on the PO receiving functionality using PanatrackerGP. When an item number is not recognized, when this feature is enabled, the user can make the association on-the-fly.
When you setup your GP Unit of Measure schedules, the corresponding equivalents must also be defined. In order to use an alternate unit of measure for transactions in PanatrackerGP, both the equivalent setup AND the decimal place setup must support the entry of the unit of measure on the quantity.
Here are some examples:
- UOM schedule has a decimal place setup of 0
- Base UOM = EACH
- CASE = 12 EACH
In this example, on a purchase order where the PO order line is in CASE, the unit of measure to receive can be changed to EACH; however, the only accepted entry would be for the user to enter a quantity in multiples of 12 to submit the receipt in CASES. If the user enters a quantity of 6, there is in equivalent that can be calculated to submit the receipt to GP for the order line of CASE. However, if the user enters a quantity of 24 EACH, it can be converted to 2 CASES.
On the Panatracker portal under the Administrator tab>>Diagnostics page, there is a Missing Sales Order tab. As your first step, enter the sales order under the profile you are using on the handheld. This will return some initial diagnostics for you.
There are a number of settings that can affect the orders available to select in the order list. Here is a list of settings to review:
- Batch Code List for Order Fulfill. This list can be defined on a profile level. If the order was partially fulfilled and there are specified Batch Codes listed here, also confirm that the Batch Code For Partial Picks designated is also included in that list.
- Use Allocations for Order Pick. If set to TRUE, then the sales order must be first allocated before it will be available to select. Confirm the order in question is allocated in GP.
- Sales Types Enabled for Order Fulfill. Check your setting for your profile and then confirm that the sales order type in GP to make sure it is a type supported for picking for your profile.
- Batch Pick Group UDF. Confirm your order is not in the Batch designated for Batch Pick or if a UDF (User Defined Field) is setup here, that there is not data in that user defined field on the sales order.
Other conditions that can also be a cause for the order not being available to select include the following:
- Confirm the order is not already fulfilled in GP. Once all order lines are fulfilled, then the order is no longer available to select.
- If you are a new customer to PanatrackerGP, confirm that your sales orders are setup with a separate fulfillment process. If not, orders may be setup to automatically fulfill as the order is being entered.
- Process Hold assignment that restricts Order Fulfillment. Sometimes credit hold process holds or other process holds set by GP users are setup to restrict the ability to fulfill the sales order. If a process hold assignment with this flagged is assigned, it must be removed before the order will be available to select.
- Check for backorder quantities on the sales order in GP. If the remaining items to fulfill on the order are backordered, the order and/or order lines will not be available to pick.
- Verify the order has not been transferred to a backorder type or an invoice document in GP.
- Confirm filters applied for selecting sales orders. If you are filtering by Site, confirm that the sales order matches the site for the order and order lines. Quick check may be to remove any filters and then check if the order then becomes available to select.
- Enter part of the order number. The number of orders presented in the look up list may be limited (our default is 100 records to return at a time). By entering more of the order number, you may be able to get to the order you are looking for. The order look up is based on ‘contains’ so the more of the number entered, the more the list is restricted.
When a transaction fails on submit, the transaction is accessible to be reviewed in the Panatracker portal. Log into the portal and open the corresponding transaction logging page.
A. You can filter the transactions by status if needed. You can also view all failed transactions from the main dashboard on the portal.
B. Tap to expand to access the units, transaction details, and integration details.
C. Select the Transaction Details tab. This will display the error messages.
D. For eConnect error messages, look down to the section that starts with the Error Number to read the error message.
NOTE: If there are multiple Error Messages, it is typically the last error message that represents the issue.
NOTE: For transactions that fail based on a specific item that is part of the transaction, the problem item is also included in the message.
You can check the eConnect error message section of this help site for further information about errors that have been documented there. Otherwise, take a screen shot of the transaction details to include in a support ticket.
From the Panatracker portal, under Administration, open the System Status page. You will find the current version installed. Scroll down the page to find the license information. This will include the number of device licenses and the licensed features.