There are a number of settings that affect the orders available to pick against.
- Use Allocations for Order Pick setting. When set to true, only orders with line-item allocations will be displayed. If you are not allocating prior to the pick, set this to false.
- The Use Separate Fulfillment Process setting is part of the Sales Document setup in GP. Verify your orders are set up as a separate order fulfillment process. Orders that are fulfilled are not available to select in the order list.
- If you are using the order User-Definable fields, Panatracker uses one of these fields as a Group ID for Batch Picking. If the order is part of the group, it is not available to select in the standard order fulfillment transaction. There is a configuration setting in our portal to define the field. If you are not using Batch Pick, you can disable this transaction.
- Process hold assignment. If using process holds, check if the process hold is flagged to hold from fulfilling. Orders that have a hold against fulfilling will not be available to select in the order list.
- Confirm that there are no set up Batch ID restrictions assigned in the Panatracker portal. When setting up Batch ID filters for orders, be sure to include the partial Batch ID assignment in the list to be able to return and complete partially picked orders.
- Be sure any application interface filters have been removed. There are several on-demand filters on the order list which will restrict what orders are displayed.
If none of these are the cause of the issue, please contact Panatrack support for additional assistance.