As you know, with technological investments like GP and Panatracker, the ability to troubleshoot network and hardware issues comes with the territory. I wish we could always easily help our clients with their issues. However, while Panatrack is a reseller for many popular brands and models of hardware, we cannot offer comprehensive support for every peripheral device that your team may be using along with your Panatracker software package. Each client has a unique environment, and their peripheral devices are best supported by the hardware manufacturers.
It should be noted that many of clients that do not have an IT resource “in-house” usually contract with a local service resource. Their expertise, ability to respond quickly, and to troubleshoot with third-party vendors is often necessary when issues with networks, workstations, and printers arise.
Printer and network assistance are outside of the scope of our support agreement.
Zebra has a support portal here: https://www.zebra.com/us/en/about-zebra/contact-zebra/contact-tech-support.html
Should you need further assistance than these resources can provide, please let us know and our team can put together a Statement of Work to that effect.